Last week, I had the privilege of speaking at ING’s internal Enterprise Architecture Conference in Amsterdam a gathering of more than 200 enterprise architects from across Europe. It was a room full of smart, curious, deeply experienced people who spend…
Lisa Woodall’s Whatever Next? arrives with quiet assurance—neither a manifesto nor a mashup of management platitudes, but instead a subtle interrogation of why transformation in organisations so often fails to endure. The prose is judicious, even gentle, yet carries the…
Headline: Change Management: From Managing Resistance to Nurturing Belief If you’re a change manager, you sit in the middle of the storm. You’re expected to translate strategy into behaviours, align comms with reality, manage the noise of resistance, and somehow…
Headline: From Compliance to Coherence: The Architect’s Role in Transformation Enterprise architects sit in one of the hardest spaces in organisations: the gap between strategy and delivery. You see the wiring—systems, processes, roles, technologies—that either enable change or quietly snap…
Headline: Designing Change With, Not Just For, People As a service designer, you know adoption isn’t automatic. It has to be earned. You can sketch the perfect customer journey, map the experience flows, run the usability tests—but if people don’t…
Headline: Making Transformation Stick: Beyond the Plan, Into the Experience If you work in transformation, you already know this: it’s hard. Not just technically or structurally, but emotionally, politically, and culturally. Every boardroom has a strategy. Every programme has a…
When I was writing Whatever Next?, I wasn’t starting with a blank page. Alongside lived experience and countless conversations, certain books became touchstones. They gave me language, perspective, and sometimes the provocation I needed to see transformation differently. Here are…
Q: You’ve structured the book around these five “lenses.” Why go down that route?A: Because transformation looks very different depending on where you stand. I didn’t want a single, rigid model. Instead, I wanted perspectives—lenses—that people could pick up, look…
Q1: Which chapters were the easiest to write?A: Rewire and Reconnect. Rewire was deeply personal (as I explain in the “Why It’s Personal” section), and Reconnect flowed because it drew directly on my most recent role. Q2: Which chapter was…
Q: Why did you go down the self-publishing route?A: I’d been running the Whatever Next? blog for years, and people kept nudging me: “You should write a book.” After talking to others, the consensus was clear—if you’re not already famous,…
